Delivery rates

Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.

Please note that the time taken to ship an item is listed on each product’s detail page. For example, “Usually shipped within 2-5 working days” means that it will take us 2-5 working days to get the product from our supplier. The delivery times listed below apply once we ship the item to you.

Delivery at a glance

* The above pricing is per item and dependent on size and mass. Please feel free to email info@collective-is.co.za should you require a discount on bulk orders for delivery.

Detail

 We currently offer the following method of delivery.

• Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday.

• Economy courier. In main centres, this will reach you within 2 – 7 business days after we ship your order.

Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel. 

Free delivery options are subject to change.

Delivery: APP Orders

APP Orders: The above also applies for APP orders. Free Delivery to all SA main centres, for purchases of R5 000, 00 or more.

Are you ready to receive your new purchase?

We deliver anywhere in South Africa from Monday to Friday (excluding public holidays). If you live in any outlying town we might need some additional time but we promise it is worth the wait!

When will delivery take place?

Our delivery team is ready to pack and deliver your order as soon as payment confirmation and required supporting documents such as TV License validation are received.

What if I miss my delivery?

We will make sure to give you a call and reschedule as soon as possible.

What if my items are damaged, faulty or incorrectly delivered?

Please notify us within 24 hours of receipt of delivery at returns@collective-is.co.za to do our best to have the damaged product collected and a new product delivered to you. For more details view our returns and refunds policy.

What if I receive the incorrect items or quantity of products?

Mistakes do happen, should you experience this please notify us immediately so that we can get our team to assist you. You can notify us at returns@collective-is.co.za and we will arrange to collect the incorrect items and replace them as soon as possible.

What about Returns & Refunds?

If you are not absolutely in love with your new purchase you may return or exchange your products subject to producing the original receipt and ensuring the product is in its original packaging and condition.

You are welcome to view our full returns and refund policy in our terms and conditions to guide you with the process and to learn more about products that cannot be returned.

Should you wish to return items, you can use the online return functionality within 24 hours.

Should you need more information kindly contact us info@collective-is.co.za. 

Updated: 02/06/2021